A sparking outlet or a total power loss is a safety issue, not just an inconvenience, and customers calling about it expect to be taken seriously right away. New Frontier BPO answers those calls with the urgency they need, while also handling the routine scheduling for panel upgrades, installs, and inspections that keep your calendar full.
What We Handle
We know the difference between a hazard and a routine request, and we treat each one accordingly.
Common Questions
Calls involving active hazards, like sparking outlets or total power loss, are flagged and routed as urgent based on the rules you set with us.
Yes. Routine installs and upgrades get booked directly into your calendar the same way emergency calls get triaged and routed.
15 minutes with Marc. No agenda, no pressure, just a conversation about your business and what good support could look like for you.
Backed by our performance guarantee: if we're not meeting agreed-upon goals, you don't pay.