Storm damage brings a flood of calls all at once, and how fast and clearly you respond often decides who gets the job. New Frontier BPO answers storm-response calls, books inspections, and keeps customers updated through the claims-adjacent parts of the process, so your crews can stay focused on roofs, not phones.
What We Handle
We scale with your call volume, whether it's a quiet week or the day after a hailstorm.
Common Questions
Yes, that's exactly the kind of overflow we're built for: a surge of calls in a short window that would otherwise overwhelm an in-house front office.
No. We don't advise on claims, but we do handle the routine questions customers ask about scheduling, documentation requests, and next steps, and route anything else to your team.
15 minutes with Marc. No agenda, no pressure, just a conversation about your business and what good support could look like for you.
Backed by our performance guarantee: if we're not meeting agreed-upon goals, you don't pay.